Common Question
Shipping
What shipping methods are available?
Pick up alternative delivery yourself through Fraktjakt
What are the delivery charges for orders within Sweden?
Within Sweden, we offer a flat rate shipping charge of 190 SEK. However, for customers making purchases exceeding 2000 SEK, the shipping service is absolutely free within Sweden.
What about shipping charges for orders outside of Sweden?
For deliveries outside of Sweden, the shipping cost varies based on the specific country, location, and postal code. During the checkout process, once you enter the country, location, and postal code, our system will automatically display available delivery services with different pricing options. You can choose the best-priced option according to your preference and place your order accordingly.
What is the estimated delivery time for orders within Sweden?
Typically, orders within Sweden are delivered within 2 to 3 business days. However, please note that delivery times may vary based on the specific location and shipping option chosen during the checkout process. You can track your order using the provided tracking number for real-time updates.
Payment
What payment methods are accepted?
We use KLARNA and they have card payments, invoices and partial invoices.
Do you have plans to add more payment options in the future?
Yes, we are constantly working to enhance your shopping experience. In the future, we plan to integrate additional payment systems to provide you with more options. Stay tuned for updates as we expand our payment methods to offer you greater flexibility and convenience in your transactions.
Order and returns
How do I place an order?
You can do that simply, select a product then proceed to checkout where you enter contact and delivery information.
How can I cancel or change my order?
To cancel or change your order, please contact our customer support team at WhatsApp and Email. If your order has not been shipped yet, we can assist you in canceling or modifying your purchase. Kindly provide your order number and the specific changes you would like to make. Please note that once the order has been dispatched, changes or cancellations might not be possible. We recommend reaching out to us as soon as possible for the best assistance.
Do I need an account to place an order?
No, we have Guest Checkout where you can quickly order and pay.
What is your return and exchange policy?
At our delivery service, we operate on a strict 14-day policy. Once a product has been delivered, we do not accept returns or exchanges after this period. If you wish to return a product or exchange it within the first 14 days, you will be responsible for the delivery charges.
What if I receive a faulty product or if there's a mistake in my order?
If you receive a product that is faulty or if there's an error in your order, we will gladly exchange it for you. In this case, we will cover the delivery charges both ways.
Can I return or exchange an opened product?
Unfortunately, once a product has been opened, it is non-returnable and non-exchangeable. Please ensure the product is to your satisfaction before opening the package.
Contact us related question
If I have any other questions, how can I contact you?
If you have any further inquiries, please feel free to reach out to us via WhatsApp. Click on the "How Can I Help?" option in the bottom right corner, and you'll be connected with us instantly. We're here to assist you with any queries you may have.
How can I contact you if WhatsApp is not available?
If WhatsApp is not available, you can reach us through the information provided on our "Contact Us" page. We have various contact options, including email and phone, listed for your convenience.
What is the primary method to contact you for customers in Sweden?
For customers in Sweden, the most direct way to contact us is through our customer helpline number, conveniently listed at the top of our "Contact Us" page. Feel free to give us a call for immediate assistance.